Home  »  Support

Need Help?

Landmark is here to assist you with your software questions and issues. We understand how important it is to get the answers you need ­­-- quickly. Our highly trained global customer support team is committed to high quality customer service.  Since 2003, Landmark has been a proud annual recipient of Global Certification from the prestigious Service Capability and Performance certification program.



Regional TAC Information:

Location

Local Telephone

Support Email

Asia Pacific

+61 8 9481 4488

Email:support@landmarksoftware.com

Europe, Middle East, Africa, Eurasia

+44 1372 868686

Email:support@landmarksoftware.com

 

Latin America

+1 713 839 3405 (Spanish/ Portuguese/English)

Email:soporte@landmarksoftware.com

(Spanish/Español)

suporte@landmarksoftware.com (Portuguese

/Português)

 

North America

+1 713 839 2200

Email:support@landmarksoftware.com

 

Asia Pacific Technical Assistance Center (TAC) Kuala Lumpur, Malaysia

Location Contact Information
Asia Pacific TAC +61 8 9481 4488
support@landmarksoftware.com
Australia Toll free: 1800 448 488
Local or International: + 61 8 9481 4488
China Toll free: 10 800 9900 209
Local or International: +86 10 5924 7114
India Toll free: 1800 209 8030
Local or International: +91 22 678 09501
indiasupport@landmarksoftware.com
Indonesia Toll free: 001 803 61284
Local or international: +62 21 2188 5199
Japan Toll free: 00531 61 0021
Malaysia Toll free: 1800 803 687
New Zealand Toll free: 0800 400 555
South Korea Toll free: 00308 61 0046
Taiwan Toll free: 080 161 1350
Thailand Toll free: 00 1 800 611 2784
Vietnam +84 8 3528 7659

Europe, Middle East, Africa, Eurasia Technical Assistance Center (TAC)

Location Contact Information
EAME TAC +44 1372 868686
support@landmarksoftware.com
Algeria Algiers: +213 21 606762 press 3
Hassi: +213 29 739205 press 3
Angola +244 2226 98130
Egypt +202 2759 1717
Nigeria +234 1 271 5023
Qatar +974 44234600
Russia +7 495 9602926
+7 495 9602927
FSU_support@landmarksoftware.com
United Arab Emirates +971 2694 2300
United Kingdom +44 1372 868686

Latin America Technical Assistance Center (TAC)

Location Contact Information
Latin America TAC +1 713 839 3405 (Spanish/Portuguese/English)
soporte@landmarksoftware.com(Spanish/Español)
suporte@landmarksoftware.com (Portuguese/Português)
Argentina Toll free: 0800 800 5263
Bolivia Toll free: 800 10 0348
Brazil Toll free: 0800 891 0837
Chile Toll free AT&T: 800 225 288 / 877 657 4726
Toll free ENTEL: 800 360 312 / 877 657 4726
Colombia Toll free: 01800 095 6526
Local: +57 1 326 6710
Ecuador Toll free Andinatel: 1 999 119 / 877 657 4726
Toll free Pacifitel: 1 800 999 119 / 877 657 4726
Mexico Toll free: 001 888 438 1296
Pemex extensions: Marina: (801) 52691
Norte: (821) 50029
Sur: (801) 20800
Peru Toll free: 0800 51634
Suriname Toll free: 877 333 7036 / 877 657 4726
support@landmarksoftware.com
Trinidad & Tobago Toll free: 1 888 438 1296
Local: + 1 868 624 6891
support@landmarksoftware.com
Venezuela Toll free: 0800 526 3627
Local: +58 212 952 6422

North America Technical Assistance Center (TAC) Houston, TX USA

Location Contact Information
North America TAC +1 713 839 2200
support@landmarksoftware.com
Canada Toll free: 1 877 435 7542
(1 877 HELP LGC)
United States Toll free: 1 877 435 7542
(1 877 HELP LGC)
Local: +1 713 839 2200

INSITE 24x7 Support

INSITE 24x7 Support

+1 713 839 2300
or Dial your local TAC
For Quick Call Telephone Routing
Enter <Your PIN> * 313 #

Includes weekends and holidays

After Hours Support

After-Hours Support

Aries®, Directional Rig Package, DrillWorks, and OpenWells®. After-hours Support

+1 713 839 2200
or Dial your local TAC
For Quick Call Telephone Routing
Aries Enter <Your PIN> * 5 #
Directional Rig Package Enter <Your PIN> * 9 #
Drillworks Enter <Your PIN > * 244 #
OpenWells Enter <Your PIN > * 146 #

Available to subscribing customers for Aries®, Directional Rig Package, DrillWorks, and OpenWells®. Includes weekends and holidays. Not offered for any other applications.

Planar Client Options
Layout Style
  • Wide
  • Boxed
Theme Preview