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Landmark is here to assist you with your software questions and issues. We understand how important it is to get the answers you need -- quickly. Our highly trained global customer support team is committed to high quality customer service. Since 2003, Landmark has been a proud annual recipient of Global Certification from the prestigious Service Capability and Performance certification program.

SCP Certified

Service, Capability and Performance (SCP) standards. Setting the benchmark for service excellence.

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Submit cases, browse the knowledge base and download software

Landmark Software Manager

Download patches and software releases

Regional TAC Information:

Location

Local Telephone

Support Email

Asia Pacific

+61 8 9481 4488

Email:support@landmarksoftware.com

Europe, Middle East, Africa, Eurasia

+44 1372 868686

Email:support@landmarksoftware.com

Latin America

+1 713 839 3405 (Spanish/ Portuguese/English)

Email:soporte@landmarksoftware.com

(Spanish/Español)

suporte@landmarksoftware.com (Portuguese

/Português)

North America

+1 713 839 2200

Email:support@landmarksoftware.com

Asia Pacific Technical Assistance Center (TAC) Kuala Lumpur, Malaysia

Location	Contact Information


Asia Pacific TAC	+61 8 9481 4488
Asia Pacific TAC	support@landmarksoftware.com
Australia	Toll free: 1800 448 488
Australia	Local or International: + 61 8 9481 4488
China	Toll free: 10 800 9900 209
China	Local or International: +86 10 5924 7114
India	Toll free: 1800 209 8030
	Local or International: +91 22 678 09501
	indiasupport@landmarksoftware.com
Indonesia	Toll free: 001 803 61284 Local or international: +62 21 2188 5199
Japan	Toll free: 00531 61 0021
Malaysia	Toll free: 1800 803 687
New Zealand	Toll free: 0800 400 555
South Korea	Toll free: 00308 61 0046
Taiwan	Toll free: 080 161 1350
Thailand	Toll free: 00 1 800 611 2784
Vietnam	+84 8 3528 7659

Europe, Middle East, Africa, Eurasia Technical Assistance Center (TAC)

Location	Contact Information


EAME TAC	+44 1372 868686
	support@landmarksoftware.com
Algeria	Algiers: +213 21 606762 press 3
	Hassi: +213 29 739205 press 3
Angola	+244 2226 98130
Egypt	+202 2759 1717

Nigeria	+234 1 271 5023
Qatar	+974 44234600

Russia	+7 495 9602926
	+7 495 9602927
	FSU_support@landmarksoftware.com
United Arab Emirates	+971 2694 2300
United Kingdom	+44 1372 868686

Latin America Technical Assistance Center (TAC)

Location	Contact Information


Latin America TAC	+1 713 839 3405 (Spanish/Portuguese/English)
	soporte@landmarksoftware.com(Spanish/Español)
	suporte@landmarksoftware.com (Portuguese/Português)
Argentina	Toll free: 0800 800 5263
Bolivia	Toll free: 800 10 0348
Brazil	Toll free: 0800 891 0837
Chile	Toll free AT&T: 800 225 288 / 877 657 4726
Chile	Toll free ENTEL: 800 360 312 / 877 657 4726
Colombia	Toll free: 01800 095 6526
Colombia	Local: +57 1 326 6710
Ecuador	Toll free Andinatel: 1 999 119 / 877 657 4726
Ecuador	Toll free Pacifitel: 1 800 999 119 / 877 657 4726
Mexico	Toll free: 001 888 438 1296
	Pemex extensions: Marina: (801) 52691
	Norte: (821) 50029
	Sur: (801) 20800
Peru	Toll free: 0800 51634
Suriname	Toll free: 877 333 7036 / 877 657 4726
Suriname	support@landmarksoftware.com
Trinidad & Tobago	Toll free: 1 888 438 1296
	Local: + 1 868 624 6891
	support@landmarksoftware.com
Venezuela	Toll free: 0800 526 3627
Venezuela	Local: +58 212 952 6422

North America Technical Assistance Center (TAC) Houston, TX USA

Location	Contact Information


North America TAC	+1 713 839 2200
	support@landmarksoftware.com
Canada	Toll free: 1 877 435 7542
	(1 877 HELP LGC)
United States	Toll free: 1 877 435 7542
	(1 877 HELP LGC)
	Local: +1 713 839 2200

INSITE 24x7 Support

INSITE 24x7 Support

+1 713 839 2300
or Dial your local TAC
For Quick Call Telephone Routing
Enter <Your PIN> * 313 #
Includes weekends and holidays

After Hours Support

After-Hours Support

Aries®, Directional Rig Package, DrillWorks, and OpenWells®. After-hours Support

+1 713 839 2200
or Dial your local TAC
For Quick Call Telephone Routing
Aries Enter <Your PIN> * 5 #
Directional Rig Package Enter <Your PIN> * 9 #
Drillworks Enter <Your PIN > * 244 #
OpenWells Enter <Your PIN > * 146 #

Available to subscribing customers for Aries®, Directional Rig Package, DrillWorks, and OpenWells®. Includes weekends and holidays. Not offered for any other applications.