We are closely monitoring the coronavirus (COVID-19) situation globally and its impact on cloud operations and customer support. Our top priority is safety and business continuity for our customers and employees.
Halliburton has implemented a three-tier response model that guides our global and local actions.
Additionally, we have a business continuity plan for our cloud offering – DecisionSpace® 365 applications and iEnergy® hybrid cloud.
We have designed our cloud operations around business continuity and 24X7 operations. Our cloud and support operations are run from Halliburton offices from multiple global locations in Europe, USA, Latin America, and Asia providing differentiated E&P cloud service.
Our employees from these global locations provide ability to run operations and support our customers even when the Halliburton office sites are not accessible.
iEnergy® cloud backups are performed at regular intervals and the backups are retained for a defined duration for recovery.
For additional questions, please contact support.